Overnight Front Office Receptionist - Residences at The Little Nell - On-Site Housing Available
About The Position
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. The Overnight Front Office Receptionist balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. The Overnight Front Office Receptionist works under limited supervision and is highly autonomous. This position reports to the Front Office Manager.
Requirements
- High School Diploma or high school equivalent required
- 1 year of customer/ guest experience preferred
- Valid Driver’s License
- Basic industry terminology
- Knowledge of company policies and procedures
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
- Strong attention to detail
- Active listening and interpersonal skills to personalize the guest experience
- Ability to act professional in a fast-paced environment
- Ability to understand written and verbal English
- Ability to work independently with minimal supervision
- Ability to work effectively in team settings, contributing positively to group dynamics
Responsibilities
- Act as Overnight Front Desk Receptionist, Concierge, and PBX Operator as needed
- Submit and process audits
- Print and distribute house reports
- Respond to guest requests throughout the night
- Assist with guest requests and any guest services
- Prepare next day arrivals to include keys, itineraries and registration cards
- Verify overnight parking charges
- Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift
- Run revenue center detail
- Roll all expected arrivals and no shows to next day
- Roll hotel date, post room, and tax
- Other duties as assigned
Benefits
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
