Overnight Front Office Receptionist - Residences at The Little Nell - On-Site Housing Available

Aspen Skiing Company•Aspen, CO

2d•$26 - $26•Onsite

About The Position

The Overnight Front Office Receptionist balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. The Overnight Front Office Receptionist works under limited supervision and is highly autonomous. This position reports to the Front Office Manager.

Requirements

High School Diploma or high school equivalent required
1 year of customer/ guest experience preferred
Valid Driver’s License
Basic industry terminology
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Strong attention to detail
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Ability to understand written and verbal English
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics

Responsibilities

Act as Overnight Front Desk Receptionist, Concierge, and PBX Operator as needed
Submit and process audits
Print and distribute house reports
Respond to guest requests throughout the night
Assist with guest requests and any guest services
Prepare next day arrivals to include keys, itineraries and registration cards
Verify overnight parking charges
Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift
Run revenue center detail
Roll all expected arrivals and no shows to next day
Roll hotel date, post room, and tax
Other duties as assigned