Overnight Front Office Manager

Omni Hotels & Resorts-posted 4 months ago
Full-time
Fort Lauderdale, FL
Accommodation
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Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. Partner with the Director of HR in a leadership role supporting financial objectives, guest service, and company culture through strategic planning and development of organizational structure and policy that contribute to increased productivity, quality, and profitability. To oversee and coordinate all nighttime hotel and night audit functions, ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations, and ensure maximum Front Office operating efficiency during overnight hours with a consistent reporting of general overnight hotel operations.

  • Ensure all overnight shift checklist items are completed in a timely manner.
  • Act as Manager on Duty for all overnight operations.
  • Prepare a timely and accurate Daily Report (Daily Business Summary DBA).
  • Fully knowledgeable in all emergency procedures and effectively communicate all emergencies with the property's emergency response team.
  • Manage the house and any oversells that may require walking a guest.
  • Responsible for the distribution of all nightly reports, next day arrival setup (Next day specials, billing, etc.), ensuring Comp Room Report is checked and completed prior to 11pm, obtaining nightly city-wide occupancy and average rate figures, and maintaining current back up reports.
  • Balancing of daily postings and revenue.
  • Work closely with the Finance department to ensure is necessary requirements for rolling date and reporting are satisfied.
  • Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed).
  • Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
  • Enforce Good Night's Rest Policy.
  • Possess a thorough familiarity with the Select Guest program.
  • Provide required SG training to staff.
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Effectively coach and counsel associates as needed and complete performance evaluations.
  • Responsible for payroll: Kronos edits, corrections and job coding.
  • Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies.
  • Reinforce and train associates on Power of One and Power of Engagement principles.
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
  • Ensure proper daily stand up meetings are held for the staff.
  • Responsible for covering shifts in the event of call-offs of staff.
  • Provide training as needed to associates.
  • Maintain a positive working environment for all overnight associates.
  • Communicate with all department managers consistently and report overnight occurrences and opportunities.
  • Work with all overnight departments to ensure proper communication and resolution to opportunities.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with all hotel computer systems for training maintenance and troubleshooting as needed.
  • Set the house up for success.
  • Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
  • Prepare all reports for the new day and distribute as needed.
  • Adhere to all systems and controls of the Front Office and appropriate areas of responsibilities.
  • Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived.
  • Ensure manager walks are completed and communicated to staff.
  • Ensure public areas are ready and presentable for next day operations.
  • Must have two years of previous customer service experience, and at least 2 years of supervisory or management experience.
  • Ability to multi-task and problem solve.
  • Must be able to work in a fast-paced environment and resolve issues on the spot.
  • Must be professional and have excellent communication skills.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Maintain a professional business appearance, attitude, and performance.
  • Must have a strong guest service background.
  • Must be computer literate.
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