Overnight Front office Host - Full Time (Night Audit)

Hyatt • Indian Wells, CA

392d • $39,520 - $47,424

About The Position

The Overnight Front Office Host at Grand Hyatt Indian Wells Resort and Villas plays a crucial role in enhancing the guest experience during the overnight shift. This position involves assisting the Front Office team with various responsibilities, including guest check-in/check-out, managing inquiries, and providing guidance to colleagues, all while ensuring smooth operations with minimal supervision.

Requirements

• Customer service experience with proper phone etiquette.
• Basic computer skills and ability to learn new software.
• Good physical stamina to walk long distances and stand throughout the shift.
• Ability to lift, push, and pull moderate weight.
• Availability to work varied shifts including weekends and holidays.

Responsibilities

• Assist the Front Office team during the overnight shift.
• Manage guest check-in and check-out processes.
• Process forms of payment and upsell products and services.
• Handle guest inquiries and provide general guidance to colleagues.
• Perform other responsibilities as assigned by the management team.

Benefits

• Medical, Dental, and Vision Insurance
• 401k Retirement Savings Plan with Company Match
• Free Room Nights at Hyatt Hotels and Friend & Family Discounts
• Paid Vacation, Paid Sick Days
• Free Lunch Meals during shift
• Tuition Reimbursement - $1000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed