Overnight Front Office Coordinator
About The Position
You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel. First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.
Requirements
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred
- Flexibility in working different and rotating shifts.
- Demonstrate strong communication skills both verbal and written.
Responsibilities
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to create a personalized and memorable experience to our guest journey
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Uphold the highest confidentiality and security regarding our Guest information
- Reports any hazards, risks, accidents as required
- Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests.
- Maintains updated information of all daily activities, event and meetings taking place in the hotel
- Any other tasks that may be assigned
Benefits
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
- Extended Benefit Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
