Overnight Front Office Agent

EOS Hospitality • Brooklyn, NY

356d • $26

About The Position

An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.

Requirements

• Outstanding communication skills.
• Understanding of: Outlook Office (Excel, Word, Email) - experience with HSM is a plus.
• Understanding of auditing, balancing, and closing out accounts principles.
• Outstanding organizational and time management processes.
• Must be knowledgeable of management company policies and property community policies.
• Must be able to communicate effectively with others.
• Maintain a high level of professionalism in all interactions/situations.
• Maintain the required property uniform and always ensuring a professional appearance and attitude.

Nice To Haves

• 2 years' experience in customer service - hotel experience is a plus.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
• Cash Handling experience a plus.
• Ability to develop, plan, and implement short and long-range goals.

Responsibilities

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• Follow End of Day / Night Audit Checklist.
• Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.
• Balance the day's charges, making corrections as necessary.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
• Understand and know how to perform check-in and check-out procedures.
• Responsible for courteous, efficient response at all times.

Benefits

• Compensation ($26.50)

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation