Overnight Front Office Agent - Aman New York

Aman•New York, NY

1d•Onsite

About The Position

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city. Role The Overnight Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit. This position has an hourly compensation rate of $37.91.

Requirements

1 year of related luxury hotel experience.
Must be proficient in Windows, Word, Excel, PowerPoint.
Opera PMS knowledge is preferred.
Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
Positive, inclusive, genuine, innovative, engaging, and energetic personality.
Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
Able to be organized, manage time wisely, showcase high levels of attention to detail.
Handle confidential materials and matters with full discretion.
Able to handle a multitude of tasks in an intense, fast paced environment.

Nice To Haves

Graduate of Hotel School or College Degree is a plus.
Opera PMS knowledge is preferred.
Excellent communication skills, both written and verbal in English, multi-lingual is a plus.

Responsibilities

Performs all overnight front office duties, including guest check-in/check-out, reservations, guest profile management, and cashiering, ensuring a seamless Aman New York experience.
Acts as a liaison between departments and assists with package handling to support overall guest satisfaction and operational efficiency.
Responsible for maintaining the highest quality database relating to Guest History.
Provide attentive and genuine service to guests arriving during the night and support in-room requests with efficiency and courtesy.
Follow up and follow through.
Responding to guest and leadership feedback, in areas relating to Guest Satisfaction.
Focusing on improvement regarding feedback.
Responsible for achieving and maintaining high guest retention ratio.
Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings.
Complete overnight tasks and reports assigned by the Management Team.