Overnight Front Desk

Grand Fitness Mgmt, LLC • Modesto, CA

102d • $16

About The Position

As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! You will work an overnight shift, greeting members and guests as they enter and exit the club, assisting them with any questions or concerns as they check in. You will help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Additionally, you will resolve member concerns and escalate to leadership as needed, answer phones in a friendly manner, and assist callers with their inquiries. You will perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships. You will also execute retail transactions with accuracy and drive sales goals in compliance with PCI policy. Regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities, ensuring restrooms are clean and sanitized, and addressing maintenance and facility concerns are also part of your responsibilities.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending and twisting, to accomplish tasks.
• This role is subject to successful completion of a background check, after offer acceptance.

Responsibilities

• Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to leadership as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Benefits

• On-Demand Pay
• Medical, Dental and Vision insurance (full time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan Savings plan

What This Job Offers

• Education Level: No Education Listed