Overnight Front Desk Supervisor

Four Seasons Hotels • New York, NY

78d • $41

About The Position

The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Supervises at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Requirements

• Minimum of 1 Year Front Office experience
• Strong verbal and written communication skills
• Excellent problem-solving and relationship-building skills
• Excellent personal presentation
• Previous experience in a related position
• Knowledge of and ability to use Opera preferable
• Multi-lingual, a plus

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guests out of the hotel, preparing and explaining the bill.
• Respond to a wide variety of guest requests by accurately assessing their needs and requests.
• Add personal recommendations and touches to achieve maximum customer satisfaction.
• Supervise Front Desk staff.

Benefits

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees