Overnight Front Desk Supervisor

Stratton Amenities•Dallas, TX

1d•Onsite

About The Position

Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We specialize in delivering consistent, professional, and hospitality-driven experiences that elevate residential living. Our commitment is to our associates, residents, and clients, ensuring service excellence at every touchpoint, day and night. We are seeking a dependable, experienced, and highly responsible Overnight Front Desk Supervisor to support our Dallas market. This role is essential to maintaining operational continuity, safety, and service standards across multiple properties during overnight hours. The Overnight Front Desk Supervisor serves as the primary overnight escalation point, provides on-site property checks, responds to emergency calls, supports overnight concierge teams, and fills last-minute overnight shifts when needed. This position requires flexibility, strong judgment, and the ability to work independently while representing Stratton Amenities with professionalism at all times.

Requirements

Open availability for overnight shifts, including weekends and holidays
Reliable transportation and ability to travel between multiple properties
Strong sense of accountability, reliability, and discretion
Excellent verbal and written communication skills
Sound judgment and problem-solving ability under pressure
Ability to work independently with minimal supervision
Leadership mindset with a hands-on approach
Professional appearance and demeanor at all times
Ability to maintain confidentiality and handle sensitive matters appropriately
Strong attention to detail and documentation
Minimum of 3 to 5 years of experience in hospitality, luxury residential, hotel, or overnight operations
Experience handling after-hours operations, emergencies, or on-call responsibilities
Proven ability to deliver consistent, high-level service

Nice To Haves

Prior supervisory or lead experience preferred

Responsibilities

Conduct overnight site visits and property check-ins across assigned Dallas locations
Ensure overnight concierge coverage and step in to cover shifts during call-outs or emergencies
Serve as the primary overnight point of contact for urgent issues, incidents, and escalations
Respond to emergency calls and follow established protocols and reporting procedures
Monitor service quality, staffing, and adherence to SOPs during overnight operations
Support and guide overnight concierge staff as needed
Document incidents, staffing issues, and operational updates for daytime leadership
Communicate effectively with property management, regional leadership, and overnight teams
Ensure lobbies, front desks, and common areas remain secure, orderly, and presentable
Conduct property walks to assess safety, cleanliness, and overall condition
Maintain a calm, professional presence while handling sensitive situations