Overnight Front Desk Supervisor
About The Position
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered. Our Open Opportunity We invite you to apply to join our team at the Four Seasons Hotel Chicago team as an Overnight Front Desk Supervisor! The Overnight Front Desk Supervisor is an essential member of the Rooms division team which is dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.
Requirements
- Two-years luxury hotel experience.
- Strong supervisory skills including decision making, communication, deductive reasoning and problem solving.
- Exceptional communication skills and command of English language.
- Strong Customer Service, Multi-tasking, and Communication Skills.
- Knowledge of Opera Property Management System.
- Responsive to constructive feedback from hotel leadership.
- Candidates must have valid work authorization for the U.S.
Nice To Haves
- Additional language preferred but not required.
- Completion of Post-Secondary Education in Hospitality or related field.
Responsibilities
- Supervises overnight shift at the Front Desk
- Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
- Works closely with the staff from all departments to assure that standards are being met
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Benefits
- Compensation: $27.55 - $29.05 per hour
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
- 401(k) Retirement Plan including Employer Matching Program
- Inclusive and diverse employee engagement & recognition events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
- And so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
