Overnight Front Desk Manager

Marriott International • Dallas, TX

401d • $58,000 - $75,000

About The Position

The position involves assisting the Front Office Manager in overseeing front office operations at the Sheraton Dallas Hotel. This includes managing staff, ensuring guest satisfaction, and maximizing financial performance. The role requires effective communication and leadership skills to maintain high service standards and operational efficiency.

Requirements

• High school diploma or GED; 2 years of experience in guest services or front desk operations, or a 2-year degree in Hotel and Restaurant Management or related field with no experience required.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team effectively.
• Experience in handling guest complaints and resolving conflicts.

Nice To Haves

• Experience in a management role within the hospitality industry.
• Knowledge of hotel management software and systems.

Responsibilities

• Assist the Front Office Manager in daily operations of the front office.
• Supervise staff in Bell/Door, Switchboard, and Guest Services/Front Desk areas.
• Ensure efficient check-in and check-out processes for guests.
• Handle guest complaints and resolve conflicts effectively.
• Communicate business objectives and expectations to employees.
• Manage staffing levels to meet operational and financial goals.
• Lead and motivate the front desk team to provide exceptional customer service.
• Monitor adherence to policies and procedures to ensure compliance.
• Train staff on customer recognition/service programs and credit policies.
• Participate in employee hiring and orientation processes.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off including sick leave
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Wellness benefits
• Potential for stock awards and deferred compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED