Overnight Front Desk Associate

Planet Fitness • Bullhead City, AZ

1d • Onsite

About The Position

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate. This position involves welcoming and exiting members in a professional and friendly manner, anticipating their needs, and providing efficient telephone service with accurate information. The associate will utilize strong communication and problem-solving skills to resolve customer concerns and deliver prompt, efficient customer service in a fast-paced retail environment. A key responsibility, up to 50% of the shift, includes maintaining the cleanliness of the club. Additionally, the role requires handling payments, providing change and receipts, driving revenue through product promotions, and accurately informing customers about business procedures and policies.

Requirements

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills
• Team player: ability to work within a team where members depend on each other to get work done
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!
• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required

Nice To Haves

• 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience
• Ability to maintain the cleanliness of the club for up to 50% of the shift
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
• Hands-on experience in accepting payments from customers and give change and receipts
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
• Paid Time Off benefits (Applicable for Full Time positions)
• Free Black Card membership and fun exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees