Overnight Front Desk Associate

24 Hour Fitness-posted about 1 year ago
$31,200 - $31,200/Yr
Part-time • Entry Level
Nanuet, NY
Amusement, Gambling, and Recreation Industries
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The Overnight Front Desk Associate at 24 Hour Fitness plays a vital role in the Club Operations team, focusing on member engagement and guest experience during overnight shifts. This position is responsible for creating a welcoming environment, assisting guests with membership inquiries, and maintaining relationships with existing members. The associate ensures a clean and safe gym environment while promoting club services and products.

  • Ensure members receive a friendly greeting/check-in and prompt attention to their needs.
  • Maintain relationships with members and serve as a resource for their questions or concerns.
  • Resolve member concerns and escalate through proper management channels when necessary.
  • Be present on the club floor and locker rooms, helping keep a clean and safe environment.
  • Conduct team cleans and identify equipment and/or amenities in need of service.
  • Help guests become comfortable in the club and offer tours, discussing amenities and answering membership questions.
  • Inspire guests to achieve their personal fitness goals and present 24 Hour Fitness in a way that connects with them.
  • Ensure new members are set up for success by meeting with a Personal Trainer.
  • Sell retail products and generate additional club revenue by maintaining a proficient knowledge base of current retail products.
  • Encourage members to refer guests to try the club and offer in-club promotions.
  • High School diploma or General Educational Development (G.E.D.).
  • CPR and AED certification from an approved organization is required (training provided).
  • 6-12 months experience in a customer service function.
  • Basic computer skills for using 24 Hour Fitness systems and other common applications.
  • Strong customer service skills and communication skills, both oral and written.
  • Organizational skills and attention to detail.
  • Prior overnight shift experience preferred.
  • Experience operating multiple phone lines preferred.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Employee discount
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