Overnight Front Desk Agent

AccorHotel • Boston, MA

5d • $28 - $31

About The Position

The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.

Requirements

• Minimum of 1-2 years' experience in a luxury hotel environment preferred
• High school diploma or equivalent
• Previous experience with OPERA preferred
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to use various computer programs including MS Office Suite

Responsibilities

• welcomes and registers guests
• presents statements
• collects payment for departing guests
• communicate with housekeeping, maintenance, and guest services to fulfill guest requests
• select and block rooms for arriving guests
• book same day reservations
• pre-register guests as required
• sometimes escort guests to their rooms
• coordinate the smooth and efficient handling of guest luggage at both check in and check out

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees