Overnight Front Desk Agent (FT) ("Agente de Recepción")

EVANS HOTELS LLC • San Diego, CA

1d • Onsite

About The Position

The Lodge at Torrey Pines is a AAA Five Diamond rated resort overlooking the Torrey Pines Golf Course and Pacific Ocean, featuring 170 rooms and suites, 2 restaurants, a full-service spa, and versatile meeting spaces. It is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through various programs, including manager and leadership training, employee appreciation days, and staff awards and recognition. The company is also dedicated to community service through initiatives like company-wide beach clean-ups and volunteer opportunities. The Front Desk Agent welcomes guests with a warm and friendly smile, handles guest arrivals and departures courteously and efficiently, and plays a key role in ensuring all guest needs are met in a timely manner by interacting and communicating closely with other departments. This role also involves providing excellent customer service when making reservations, using effective up-selling techniques, maintaining a house bank, and processing guest billing.

Requirements

• At least 3-12 months of relevant experience and/or training.
• If no educational background, at least 1 year of experience.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

• Previous similar position in a hotel, or similar business entity preferred.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.

Responsibilities

• Proactively provides our guests with personal service and attention that exceeds their expectations.
• Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Continuously provides excellent customer service when making reservations and uses effective up-selling techniques.
• Maintains a house bank and conforms to established cash handling procedures.
• Processes guest billing using cash, checks, credit cards and special billing.
• Performs additional duties and responsibilities as directed by the leadership team.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family, and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMSA)
• Dental
• Vision
• 401k with match
• life insurance
• sick and vacation time
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees