Overnight Front Desk Agent
About The Position
We are looking for highly organized candidates with excellent people skills for the position of Overnight Front Desk Agent. Overnight Front Desk Agents are responsible for making lasting impressions, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Overnight Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Requirements
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Responsibilities
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat, VIP status and/or loyalty
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
