Overnight Front Desk Agent/Night Auditor

About the position

Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, culinary innovation thrives amidst the breathtaking beauty of Vermont's Champlain Valley. Join our team and immerse yourself in a culture of culinary excellence, where creativity, passion, and locally sourced ingredients converge to craft unforgettable dining experiences. Whether you're a seasoned chef or a budding talent, The Essex offers a dynamic environment where you can hone your skills and contribute to the artistry of our diverse culinary offerings.

Responsibilities

• Check guests in and out of their guest rooms.
• Answer guest questions in person and over the phone.
• Sell bakery and gift shop items.
• Make new reservations for guests.
• Provide further services to guests.
• Work with other Night Auditors to ensure accurate and timely recording of daily Night Audit tasks.
• Complete Night Audit Procedures including closing credit card batches and Package postings.
• Ensure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.
• Notify proper outlets when discrepancies arise and follow up with the Front Office Manager.
• Perform all activities in a professional manner and in accordance with company policies.
• Supervise and oversee night security and respond to any security problems.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Resort policies.
• Communicate all pertinent information to the Front Office team.
• Follow set procedures on posting cash, checks, and refunds.
• Take lead on all guest incidents in the absence of Manager or Supervisor.
• Solicit guest feedback and resolve minor complaints.
• Prepare lobby beverage service prior to early morning departures.
• Assist with shuttle transportation to/from the Airport.

Requirements

• High school graduate or equivalent.
• Hotel Front Desk or Night Audit Experience preferred.
• Customer Service Experience required.
• Experience with Stayntouch Property Management System, Toast Point of Sale, and Book4Time Point of Sale preferred.
• Knowledge of Toast & SpaSoft POS systems and procedures to process nightly reports, backups, etc.
• Basic PC skills & knowledge of Excel.

Benefits

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Accident Insurance
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time
• 401(k) plan with Employer match after 3 months of employment
• On Property Discounts for Restaurant, Spa, Cook Academy
• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON
• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included.