Overnight Dispatcher (Wed-Sat)

CMA CGM•Groveport, OH

50d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions, connecting people, products, and providers worldwide. Operating in over 170 countries with more than 110,000 employees across 1,500 sites, CEVA is a Top 5 global 3PL. The company values its employees, fostering a dynamic work environment that promotes personal growth, innovation, and continuous improvement. CEVA encourages its diverse, global team to co-create value with customers through solutions in contract logistics and air, ocean, ground, and finished vehicle transport. The company is growing rapidly and seeks individuals known for exceptional operational support in the supply chain environment, with a passion for data reporting, analysis, and transportation operations, to contribute to delivering superior supply chain services.

Requirements

High School graduate or GED.
Five years of office experience in a logistics/transportation environment.
Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and jobspecific software applications.
Utilizes databases and systems to review and verify documentation and information.
Ability to prepare basic reports, queries, and operational information.
Ability to track and trace basic shipments or product.
Understanding of providers, carriers and services in related supply chain environments.
Ability to communicate potential concerns or delays.
Operates in a fast pace and changing environment and in both a team and individualcontributor environment.
Capable of communicating with co-workers to provide and receive direction.

Responsibilities

Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs. Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex.
Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures. Update various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
Utilize databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex.
Track orders and shipments and assist with tracing as needed; usually more standard, regional or domestic operations. Create and processes invoices, reviews for operational accuracy, and works with customers on questions and payment.
Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.