LAZ Parking-posted about 1 year ago
$35,360 - $35,360/Yr
Full-time • Entry Level
New York, NY
Personal and Laundry Services

The Overnight Customer Service Representative at LAZ Parking is responsible for creating a welcoming atmosphere for customers and clients while providing exceptional service. This role involves greeting customers, assisting with inquiries, and ensuring smooth operations in the parking facility. The representative will also handle cashiering functions and maintain the general upkeep of the garage, all while promoting good customer relations and teamwork.

  • Greet customers by name and respond timely to correspondence and problem resolution.
  • Assist customers in lobbies, lanes, and the parking office; help direct traffic.
  • Promote good customer relations by providing premier customer satisfaction with a friendly demeanor.
  • Add/delete accounts and key in required information from monthly applications in the parking revenue control system.
  • Assist with cashiering functions as needed.
  • Oversee general maintenance of the garage, including cleaning and equipment upkeep.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access for customers.
  • Complete other related duties as assigned.
  • Strong customer service experience.
  • Basic computer skills in the parking revenue control system.
  • Cash handling experience preferred but not required.
  • Ability to communicate professionally and effectively.
  • Ability to handle challenging and emotionally charged situations.
  • Must be able to make decisions independently.
  • Parking industry experience preferred but not required.
  • Willingness to be flexible and work multiple facility locations.
  • Paid training
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Flexible schedule
  • Referral program
  • Sign-On Bonus: up to $350
  • Referral Bonus: $500 for EACH person you refer
  • Free company uniform
  • Health Coaching & Resources
  • Employee Assistance Program (EAP)
  • Smoking Cessation Program
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