Overnight Concierge (Sunday - Thursday, 10pm-6am)

Hines•Cleveland, OH

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As a Concierge for Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to: Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait Support residents with use of luggage carts Monitor guest traffic and parking garage for team members and vendors Monitor security cameras and fire alarm panel Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion Update the daily log pertaining to any events and report any concerns to management Book freight elevators for move-ins, move-outs and furniture deliveries Maintain equipment inventory Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents Responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily Provide a personalized experience, with emphasis on care and convenience for our future and current residents Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

Requirements

High school diploma or equivalent from an accredited institution
Two or more years’ experience in a customer service environment
Strong customer service orientation
Excellent written and verbal communication skills
Ability to work a flexible schedule including holidays

Responsibilities

Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
Support residents with use of luggage carts
Monitor guest traffic and parking garage for team members and vendors
Monitor security cameras and fire alarm panel
Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
Update the daily log pertaining to any events and report any concerns to management
Book freight elevators for move-ins, move-outs and furniture deliveries
Maintain equipment inventory
Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
Responsible for organizing, coordinating, and implementing various resident services and programs.
Act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled