Overnight Concierge

Propark Mobility • Portland, OR

19h • $20 • Onsite

About The Position

Propark Mobility is currently hiring Concierges for Part-time and Full-time opportunities. You are the first impression of this location. You will greet residents and visitors of the building with a warm welcome and assist them as needed. The concierge sets the tone and is a valuable team member of the property. What we're looking for:
Greet Residents, Guests, and Visitors
Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Answer and complete all resident requests, phone calls, questions, or concerns.
Follow all property procedures for resident, guest, and vendor access.
Document in and complete the daily shift report.
And you may be asked by local management to complete small cleaning or maintenance tasks or other special projects.
Respects residents and others, responds politely to inquiries from the team and residents, handles complaints with caution

Requirements

• You are at least 18 years old.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
• A high school degree or GED equivalent preferred.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to work in a team environment, interacting with other employees in a professional and friendly manner.
• Ability to maintain a professional and friendly demeanour when working with the residents, providing resolution as needed to resident issues.
• Ability to work flexible hours, including nights, weekends, and holidays

Nice To Haves

• Concierge: 1 year+
• Customer service: 1 year+

Responsibilities

• Greet Residents, Guests, and Visitors
• Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents.
• Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
• Answer and complete all resident requests, phone calls, questions, or concerns.
• Follow all property procedures for resident, guest, and vendor access.
• Document in and complete the daily shift report.
• Complete small cleaning or maintenance tasks or other special projects as requested by local management.
• Ensures a first impression of great customer service by cordially greeting prospective residents and on-site inquiries.
• Maintain a neat and orderly Desk at all times, free of debris and trash.
• Maintain the required company standards by wearing the company uniform, stating the company greeting, answering customer questions, resolving issues, and thanking each customer upon exit.
• Report any known accidents or violations of Company policy, safety hazards, or any unusual occurrences to the local manager in a timely manner.
• Helps with community arrangements, such as the moving-in and moving-out procedures
• keeps up local knowledge and information sources relevant to the needs of residents, such as transportation, entertainment, and facilities.
• Oversees the delivery of all packages, recording arrival details and informing residents of them within a day.

Benefits

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Wellness is provided according to city or state mandates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED