Overnight Concierge / Security
About The Position
Overnight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth, professionalism, and attentive service, while ensuring residents feel comfortable, supported, and secure at all times. Position Overview We are seeking a professional, dependable, and hospitality-focused Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise. This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity, conducting walkthroughs, responding to resident concerns, and documenting incidents as needed. During overnight hours, this role plays a critical part in maintaining order, professionalism, and continuity until the daytime team arrives.
Requirements
- Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service
- Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to remain composed under pressure
- Calm, reliable, and professional demeanor, especially during overnight hours
- Strong interpersonal skills with a hospitality-first mindset
- Organized, proactive, and self-motivated with strong attention to detail
- Ability to multitask and prioritize in a dynamic overnight environment
- Takes pride and ownership in both the position and the property
- Maintains a neat, polished, and professional appearance
- Ability to work overnight shifts, weekends, and holidays
- Comfortable working independently while following established protocols
Nice To Haves
- Experience as a hotel night auditor, overnight concierge, or overnight front desk agent
- Experience in luxury residential, boutique hotel, or upscale hospitality environments
- Experience handling incident reports, noise complaints, and overnight resident concerns
- Familiarity with access control systems, surveillance monitoring, and package management tools
- Bilingual skills are a plus
Responsibilities
- Welcome residents and guests with professionalism, warmth, and discretion during overnight hours
- Serve as the primary overnight front desk representative and point of contact for the community
- Deliver anticipatory, hospitality-driven service while managing overnight operations
- Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance
- Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment
- Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances
- De-escalate situations when appropriate and escalate concerns according to established protocols
- Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs
- Answer, screen, and route phone calls using polished and professional telephone etiquette
- Accurately log, secure, and manage resident packages and perform package inventory audits
- Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries
- Enforce community policies consistently, professionally, and discreetly
- Maintain confidentiality and exercise sound judgment at all times
- Ensure the front desk, lobby, and common areas remain clean, organized, and presentable
- Provide clear and thorough handoff notes to oncoming team members
Benefits
- health, dental, and vision insurance
- paid sick leave
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
