Overnight Concierge / Front Desk Associate

APC HOSPITALITY LLC•West New York, NJ

29d

About The Position

Our Concierge team is responsible for handling resident & guest requests and promoting a welcoming environment in the residential condo building. The APC Concierge team is committed to providing a sense of comfort and reliability for our residents and their families. We are expected to know the building like we know our own homes and maintain the safety and immaculate image of the luxury condo we are assigned to. We strive to provide a gracious, accommodating customer service experience for all living, working, and visiting the properties we serve.

Requirements

High School Diploma
Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc)..
Excellent written and verbal communication skills in the English language.
Able to multi-task and good time management skills.
Confident, polite, friendly, and self-assured attitude.
Well-groomed, professional appearance.
Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs.
Adhere to APC location site Standard Operating Procedure (SOP).

Nice To Haves

1 year of office/administrative experience.
1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess.
Knowledge of Carson and/or BuildingLink software.

Responsibilities

Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management.
Track all package deliveries, daily activities, and amenity reservations using building software program.
Inform residents of incoming visitors & direct visitors.
Review access control cameras to ensure the safety of the residents.
Manage administrative requests on behalf of Property Managers.
Independently navigate and troubleshoot unpredictable situations that may arise including maintenance issues.