Overnight Client Support Specialist- Interim Housing M-F 11pm-730am

Whittier First Day • Santa Fe Springs, CA

416d • $52,000 - $52,000

About The Position

The Client Support Specialist for the Pathway Home - Interim Housing program is responsible for providing direct support to participants experiencing homelessness. This role involves ensuring a safe and secure environment, conducting program intake, and assisting participants in accessing necessary resources. The specialist will work closely with individuals referred by the Los Angeles County Department of Health Services, helping them stabilize their situation until permanent housing is secured.

Requirements

• Strong written and verbal communication skills.
• Strong documentation and organizational skills, including electronic and hard-copy record-keeping.
• Knowledge of services provided by First Day and other social service organizations in Santa Fe Springs.
• Ability to work independently and as part of a team.
• Ability to exercise mature and sound judgment as well as effective problem-solving and conflict resolution skills.
• Ability to work with diverse populations and provide services in a non-judgmental manner.
• Ability to manage crisis situations with minimal supervision.
• Proficiency in Microsoft Office, web-based programs, and Homeless Management Information System (HMIS).
• Ability to maintain a professional demeanor and execute confidentiality per HIPAA standards.
• Successful completion of background screening and an updated Tuberculosis Test.

Nice To Haves

• Written and oral proficiency in Spanish.
• Minimum two years of non-profit experience with the homeless population and/or case management.

Responsibilities

• Maintain a calm, friendly, and welcoming atmosphere at the Pathway Home facility.
• Supervise daily operations of the interim housing program and provide support services to all participants, documenting all interactions and services in HMIS.
• Assist case management staff with participant support, including dorm inspections and meeting reminders.
• Conduct checks of bed areas, outdoor grounds, and common spaces to ensure program compliance.
• Monitor and document participant compliance with program rules and guidelines, including daily sign-in and curfew adherence.
• Coordinate on-site activities such as movie nights, dinners, and partner events.
• Address safety hazards and report irregularities to the Program Manager.
• Provide conflict resolution through respectful communication and problem-solving strategies.
• Obtain and input required participant information into HMIS within 72 hours and maintain accurate participant case files.
• Assist participants in creating and working towards a Housing and Services Plan, including securing essential documents.
• Review and verify all intake information, ensuring participants meet program eligibility criteria.
• Respond to and schedule intake referrals received from DHS in a timely manner.
• Log, file, and enter participant data into HMIS, CHAMP, and other data systems.
• Conduct individual and group intake meetings to explain interim housing policies and procedures.
• Generate eligibility and ineligibility letters and participant progress reports.
• Process changes in participants' records as their status changes.
• Generate technical, statistical, and administrative reports to ensure compliance with audits and requirements.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Professional development assistance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree