Overnight Client Care Representative, VERC

Ethos Veterinary Health • Honolulu, HI

154d • $18 - $20 • Onsite

About The Position

Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy. At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands. We are currently hiring full-time Client Care Representatives to join the team! This is a great opportunity to join our team of dedicated Veterinary professionals.

Requirements

• Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows-based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Enjoy providing exceptional customer service

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

Benefits

• Full-time benefits include health, dental, vision, disability and life insurances
• Flex-spending accounts
• 401(k)
• Employee Assistance Program
• Paid time off
• Uniforms
• Generous CE allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed