Overnight Call Center Customer Service Representative

Roto-Rooter Services Company•Lombard, IL

1d•$17 - $19•Onsite

About The Position

Overnight Call Center Customer Service Position We are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooter’s Chicago area Call Center located in Lombard, IL. We are a 24-hour service provider, so our call center stays busy overnight. $17.00-$19.00 per hour, depending on experience Opportunity for weekly overall call center performance based bonus Must be able to train during the day shift for 3-6 weeks. Paid Training Paid Time Off Company matched 401(K) up to 6% If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

Requirements

Strong customer service focus
Able to work in a fast-paced environment
Excellent oral and written communication skills
Excellent attendance
A working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail

Nice To Haves

Bilingual skills preferred
AS400 knowledge is preferred
Prior call center experience is helpful

Responsibilities

Be the first point of contact with our customers.
Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
Data entry, including customer contact information and relevant details concerning their plumbing problems.
Schedule a service call based on customer’s availability and convenience.
Discuss additional services and products we have available that may be helpful.
Be a trusted informational resource for Roto-Rooter customers.
Order processing for both residential and customers
Connecting with technicians to dispatch overnight jobs