Twc Services-posted 3 months ago
Des Moines, IA
Repair and Maintenance

TWC Services Inc., an industry-leading HVAC-R service company with multiple locations across the United States, is looking for High Energy individuals to join our growing team! We're actively recruiting team members who can bring experience in Coordinating and Dispatching to our service-focused team. This dynamic position offers unique insights and experiences in working with customers both internally and externally, managing a broad range of HVAC, refrigeration, ice machines, and cooking equipment service requests via email and inbound/outbound calls.

  • Manage day-to-day workflow with efficiency while providing 'best in class' service to our customers.
  • Coordinate and dispatch service requests for HVAC, refrigeration, ice machines, and cooking equipment.
  • Handle inbound and outbound calls related to service requests.
  • Utilize computer skills in Microsoft Office Suite for data entry.
  • Available to work evenings and weekends between the hours of 10pm and 8am CST.
  • Previous Coordinating and Dispatching or inbound call center experience.
  • Excellent phone and communication skills.
  • Computer skills in Microsoft Office Suite with a focus on data entry.
  • The ability to multi-task in a fast-paced environment with minimal supervision.
  • Detail-oriented with superior organizational skills.
  • Paid holidays
  • Health, dental and vision insurance
  • Growth potential with a stable company
  • Paid vacation
  • Wellness reimbursement program
  • 401k with company match and profit-sharing
  • Continuing education and advancement opportunities
  • Tuition reimbursement
  • Term, AD&D and Dependent Life insurances
  • Prepaid Legal
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