Overnight Branch Manager

Sixt • Boston, MA

108d • $64,688

About The Position

As a Branch Manager at SIXT, you will lead your team, manage the fleet, and ensure top-quality service. You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability. You will lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings. Additionally, you will recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process. You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows. You will ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes.

Requirements

• Bachelor's degree with at least 2 (junior) or 3 (senior) years of experience in sales and customer service.
• 2 years in a supervisory role or 5 years work experience without a degree, including 2 years as a manager in car rental.
• Good supervisory skills and strong communication skills.
• Exceptional interpersonal and relationship-building abilities.
• Highly organized with excellent customer service skills.
• Authorized to work in the United States without requiring work authorization sponsorship.
• At least 18 years old with a valid driver's license and a clean record.
• Ability to work 40+ hours per week, including day/evening shifts.

Nice To Haves

• Ability to communicate in other languages.

Responsibilities

• Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents.
• Manage budgets, sales, and market penetration across multiple branches.
• Increase revenue and profitability.
• Recruit new team members in collaboration with the Talent team.
• Coach other managers in the recruitment process.
• Oversee the vehicle fleet and operational tasks.
• Ensure efficient workflows by delegating tasks.
• Maintain a premium customer service culture and handle complaints.
• Work with regional managers to optimize processes.

Benefits

• Comprehensive Health & Insurance including medical, dental, vision, life insurance, critical illness, hospital indemnity, and pet insurance.
• 401k for financial future.
• Use of a company car, laptop, and phone.
• Paid Time Off & Sick Leave.
• Participation in a performance-based branch bonus plan.
• Full uniform with weekly dry cleaning services at no cost.
• Employee-only rental rates with family rental options and exclusive discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree