Overnight Bell Attendant - Gaylord Texan

Towne Park • Grapevine, TX

379d

About The Position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

• High school diploma or general education degree (GED).
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• One to three months related experience and/or training.

Nice To Haves

• Knowledge of principles and processes for providing customer and personal services.

Responsibilities

• Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner.
• Assist hotel guests with luggage, including delivery and pick up during arrival and departure.
• Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledge and greet guests within five feet with a professional and friendly demeanor.
• Conduct thorough room presentations for guests and assist with room changes when needed.
• Open all vehicle and hotel doors for guests and assist with directions, taxis, reservations, and inquiries.
• Provide information to guests about the hotel, meeting rooms, amenities, and main attractions in the area.
• Correctly tag individual bags for storage in the bell storage area and ensure safe transportation of guests and luggage.
• Monitor and maintain cleanliness and order of guest services area.
• Deliver messages, items, and/or guest amenities as requested.
• Complete all tasks in a timely manner as instructed by the Account Manager.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

What This Job Offers

• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees