Guest Services - Overnight Audit - Holiday Inn Express, MIddletown, RI
About The Position
Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Overnight Audit Agent. We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor. Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!
Requirements
- Customer service experience
- Ability to work flexible hours, including nights and weekends
- Strong communication skills
- Attention to detail
Responsibilities
- Welcome guests and assist with check-in and check-out processes.
- Ensure all guest information is accurately recorded in the system.
- Answer phone calls and respond to inquiries in a courteous manner.
- Handle guest complaints professionally and efficiently.
- Maintain knowledge of hotel amenities, services, and local attractions.
- Assist with the management of reservations and room assignments.
- Collaborate with other departments to meet guest needs.
Benefits
- 401K Matching
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
