Overnight Assistant Front Office Manager

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

21h•Onsite

About The Position

The Overnight Assistant Front Office Manager reports to the Front Desk Manager. This role is responsible for maintaining hotel wellness, which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. The position involves the effective coordination of the Front Desk team and oversight of the successful execution of the department’s operation, as well as warmly welcoming and efficiently checking guests into and out of Hotel Bennett.

Requirements

At least one year of hotel management experience with demonstrated successful systems implementation and oversight
At least two years of front desk experience at a four or five star/diamond hotel
Ability to communicate clearly and effectively
Excellent written and spoken communication skills
Excellent organization habits
Effective and flexible conflict resolution skills
Positive and energetic attitude
Professional and cooperative demeanor
Ability to take initiative and work efficiently within any given period of time, unsupervised. Should be aggressive and must work well under pressure
Must be a team player, working well with other departments and co-workers
Ability to work flexible hours
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
Ability to motivate staff and maintain a cohesive team
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

Nice To Haves

College degree preferred

Responsibilities

Act as Manager on Duty in Front Office Manager’s absence overseeing Front Desk and PBX Team
Evaluates the staffing requirements and prepare work schedules weekly in accordance to hotel occupancy and in-house events
Ensure that sufficient staffing is present to meet the daily business demands
Assist in handling all disciplinary counseling as needed in accordance to Hotel Bennett policy
Give daily line-ups to each employee that communicates business demands
Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
Ensure staff’s knowledge of hotel services, features and amenities
Monitor and ensure that departments perform their job functions to the hotel’s expected level of service
Assist staff whenever necessary in performing all job functions
Responsible for proactively delivering the utmost level of service to guests and visitors
Follow and support Vision, Mission Statement and Core Values
Assist with the reservation process; welcoming guests and getting them checked into their rooms.
Manage overall operations and appearance of the front desk and lobby of the hotel.
Maintain discretion and security for the hotel and guests
Responsible for attending to the needs of guests, especially during check-in and check-out.
Assist in conducting performance appraisals of staff
Comply with procedures and requirements established in the Front Office Training Manual
Assist in covering Overnight AFOM when necessary