Overnight Assistant Front Office Manager - Hilton Columbus Downtown

Hilton • Columbus, OH

393d

About The Position

The Overnight Assistant Front Office Manager at Hilton Columbus Downtown is responsible for assisting in the management and administration of Front Office operations, ensuring outstanding guest service and financial profitability. This role involves overseeing guest services, team member performance, and various operational tasks to maintain high standards in hospitality.

Requirements

• Experience in hotel management or front office operations.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to analyze and improve service and satisfaction trends.

Nice To Haves

• Previous experience in a luxury hotel environment.
• Familiarity with hotel management software and systems.
• Knowledge of local attractions and events.

Responsibilities

• Assist in the management of all Front Office operations including guest service and registration, room inventory, and overall profitability.
• Monitor and develop team member performance through supervision, counseling, evaluations, and recognition.
• Recruit, interview, and train team members to ensure a skilled workforce.
• Assess service and satisfaction trends, evaluate issues, and implement improvements accordingly.
• Oversee the VIP guest process, ensuring smooth check-in/check-out for VIP reservations.
• Promote hotel services and facilities through up-selling techniques to maximize occupancy and revenue.
• Ensure team members are knowledgeable about hotel products, services, facilities, events, pricing, and local attractions.

Benefits

• FREE parking and meals.
• Worldwide travel discounts.
• Paid time off starting on the first day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees