Overnight Assistant Front Desk Manager

Marriott • Seattle, WA

3h

About The Position

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Requirements

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Supporting Management of Front Desk Team
• Supporting Progress Toward Guest Services and Front Desk Goals
• Ensuring Exceptional Customer Service
• Supporting Projects and Policies
• Supporting Handling of Human Resource Activities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.

Benefits

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical
• dental
• vision
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• educational assistance
• paid sick leave
• 0.04359 PTO balance for every hour worked
• minimum of 7 holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED