Overnight Agent/Night Auditor

Remington Hospitality • Costa Mesa, CA

8h • Onsite

About The Position

This role involves performing all daily audit functions for the front office and each outlet of the hotel, ensuring accuracy in room and tax postings, and timely posting of all house charges. Responsibilities also include completing daily backups of the front office computer system and night audit program, as well as performing rebuilds of the front office system, reservation, and other related computer maintenance when applicable. The agent must understand, know, and follow the management company's accounting and credit policies and procedures. Additionally, the position is responsible for all front desk functions, including check-ins, check-outs, payments, reservations, and PBX operation, ensuring calls are answered promptly. Guests should be treated promptly, warmly, courteously, and professionally, and provided with accurate and clear directions to their room locations.

Requirements

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
• Treat guests promptly, warmly, courteously and professionally.
• Give accurate and clear directions to room locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed