Overages, Shortages & Damages Clerk

Old Dominion Freight Line • Portland, OR

399d

About The Position

The Overages, Shortages & Damages (OS&D) Clerk at Old Dominion Freight Line is responsible for inspecting shipments to validate claims related to overages, shortages, and damages. This role involves working closely with claimants to assess responsibility, determine the root cause of issues, and find resolutions. The OS&D Clerk plays a crucial role in maintaining customer satisfaction and ensuring accurate record-keeping for OS&D freight.

Requirements

• High School Diploma or equivalent preferred
• 1 year of office and/or operations experience, preferably in the transportation industry
• Proficient with Microsoft Office
• Experience with AS400 and SAP preferred
• Experience handling Hazmat materials preferred
• Excellent verbal and written communication skills
• Detail oriented with the ability to multi task

Responsibilities

• Locate overages, shortage and damaged freight and research and resolve issues
• Provide exceptional customer service to internal and external customers
• Properly handle different types of freight including Hazmat materials
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis
• Assist with answering telephones and provide superior customer service
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions

Benefits

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED
• Number of Employees: 101-250 employees