OVER NIGHT STOCKER (DRUG-GEN MDSE/CLERK)

Kroger • Lakewood, CA

122d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The individual will establish and maintain a safe and clean environment that encourages customer return. They will assist the department manager in reaching sales and profit goals while monitoring all established quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The role also involves demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Ability to work cooperatively in a high-paced environment
• Ability to manage conflict in a reasonable and nonconfrontational manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Experience in customer service roles
• Familiarity with safety procedures in retail environments

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Answer customer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Offer product samples to help customers discover new items.
• Inform customers of Drug GM specials and recommend items to ensure they get the products they want and need.
• Review 'sell by' dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of any items in need of repair.
• Notify management of customer or employee accidents and report all safety risks or illegal activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed