Outside Services

Troon Golf, L.L.C • Cape Coral, FL

80d

About The Position

Cape Royal Golf Club is excited to announce the exceptional job opportunity of Outside Services Attendant/Bag Drop Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

Requirements

• High school diploma or general education degree (GED)
• Must have a valid driver's license (if driving golf carts or range equipment)
• Must have a strong work ethic
• Must have friendly personality and enjoy working with the public
• Organized, able to work well in fast paced environment
• Must have strong customer/guest orientation
• Must have strong communication and interpersonal skills
• Must be dependable
• Knowledge about the game of golf preferred

Nice To Haves

• 2+ years' Server experience preferred
• Proven exemplary customer service skills
• 2+ years' experience with a restaurant POS software platform

Responsibilities

• Maintain professional appearance
• Start players on the first tee explaining the rules of play for the day
• Maintain an accurate starting sheet so the whereabouts of players are known
• Cue groups to move to the first tee and ensure not more than one group is on the tee at one time
• Tour the golf course assisting players when needed to maintain the posted pace of play for the day
• Check the restrooms and water stations on a regular schedule
• Maintain proper spacing on the golf course to avoid delays
• Complete the golfer tracking report on a daily basis
• Remind players of the cart rules of the day
• Repair ball marks and collect any trash that may be on the course
• Replace any hazard stakes or directional signage
• Communicate with the Golf Shop and Starter on a regular basis
• Monitor the course and ensure customer satisfaction
• Assist golfers when needed
• Report all problem situations to the Head Professional in a timely manner
• Incorporate safe work practices in job performance
• Provide information regarding the golf course, play time and other golf-related inquiries
• Provide excellent customer service to arriving guests, expediting the check-in process
• Verify all revenues have been properly recorded through receipt inspection before starting a game
• Keep golf shop personnel informed regarding pace of play based off of the first tee
• Supply guests with scorecards, pencils and other items as needed
• Advise guests of course conditions and expected pace of play
• Implement and support all course policies and programs as communicated by management
• Perform other duties as assigned by supervisor or manager
• Regular and reliable attendance

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED