Outside Service Technician

HYDROTECH INC•Jeffersontown, KY

21d•Onsite

About The Position

JOB PURPOSE or JOB SUMMARY: Perform duties with minimum or no supervision in the field on various types of equipment with the ability to apply troubleshooting techniques and determine repairs necessary to complete the customer’s requested scope of work. The technician performs service calls at a customer’s facility to troubleshoot hydraulic systems, electrical systems and components using various types of diagnostic equipment. Also, services and repairs various types of hydraulic components and systems including but not limited to pumps, motors, directional valves, proportional valves, and cylinders. Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.

Requirements

High school diploma, trade school certificate or General Education Degree (GED).
Valid Driver’s license with no minor moving violations within the most recent 36-month period and no major violations or suspensions in the most recent 60-month period.
Knowledge of hydraulics and pneumatics.
Ability to read hydraulic and electrical schematics.
General knowledge of estimating time and materials needed to complete the requested scope of work.
Ability to move or transfer products with an overhead crane.
Use of basic hand tools.
Use of pneumatic tools and power tools.
Use of a digital voltmeter for the purposes of troubleshooting.
Use of calipers and other devices for measuring.
High degree of interpersonal skills with excellent written and oral communication skills.
Must possess the personal discipline to establish the proper image as a representative of Hydrotech with the ability to meet and work with the customer in a professional manner.
Ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and time frames.
Ability to lift 50lbs. when required.
Ability to speak to and hear employees/clients via phone or in person.
Body motor skills sufficient to enable incumbent to move around a shop or production environment.
Use chemicals with PPE, adhesives, solvents, lubricants, epoxies, paints, and inks as required.
Additional Mental Requirements: compare, decide, problem solve, analyze, and interpret.

Responsibilities

Secure equipment, information, supplies, and tools deemed necessary to complete the customer’s requested scope of work.
Track and record travel time to and from customer’s facility as well as time spent at customer’s facility.
Drive company service vehicle to customer’s facility.
Diagnose/troubleshoot hydraulic, mechanical, and electrical systems.
Diagnose/troubleshoot problems using electrical and hydraulic schematics.
Diagnose/troubleshoot problems with electronic controls, both analog and digital.
Inspect and repair components at customer’s facility when applicable.
Provide customer with service call report once the service call is completed.
Debrief and provide service call report to service manager(s).
Return all tools and un-used supplies to storage locations when applicable.
Inspect components such as complete systems, pumps, valves, motors, electrical equipment, and cylinders sent in by a customer to be repaired.
Diagnose and troubleshoot problems using electrical and hydraulic schematics when applicable.
Diagnose and troubleshoot problems with electronic controls, both analog and digital when applicable.
Provide a detailed failure analysis along with pictures when possible.
Provide a list of components and services needed to complete the repair.
After the repair is approved by the customer, cleaning, lapping, polishing and other various duties to prepare the component for assembly.
Complete assembly of the component to factory specifications when applicable.
Testing of the repaired component to factory specifications utilizing various test stands, meters, gauges, and data acquisition equipment when applicable.
Provide test data in various forms including test sheets and graphs.
Respond to routine emails, phone calls, etc.
Make copies, print documents, etc.
File paperwork