Outside Service Supervisor, Cornerstone Club

Cornerstone • Montrose, CO

12d • $27

About The Position

The Outside Services Supervisor plays a key leadership role in delivering an exceptional, hospitality-driven golf experience. This position oversees all bag, cart, and practice facility operations while setting the standard for personalized service, professionalism, and operational excellence. The Supervisor is responsible for anticipating member needs, maintaining immaculate facilities, and cultivating a service culture aligned with the expectations of a premier private club.

Requirements

• Ability to work outdoors in varying high-altitude weather conditions
• Ability to lift up to 50 pounds
• Capable of standing and moving for extended periods
• Proficient in operating golf carts and related equipment

Responsibilities

• Deliver a highly personalized and anticipatory service experience for members and guests
• Greet members by name whenever possible and create a seamless arrival and departure experience
• Ensure every detail of the staging area reflects the club’s luxury standards (immaculate carts, fresh towels, organized presentation)
• Proactively address member preferences and special requests
• Resolve service concerns with discretion, urgency, and professionalism
• Lead, mentor, and inspire outside services staff to uphold exceptional hospitality standards
• Foster a culture of accountability, attention to detail, and pride in service execution
• Conduct ongoing training focused on luxury service etiquette and operational excellence
• Maintain a visible leadership presence, setting the tone through professionalism and engagement
• Oversee all daily outside operations including bag handling, cart staging, and practice facility readiness
• Ensure flawless execution of opening and closing procedure
• Maintain efficient flow and timing of tee sheet staging to support a seamless golf experience
• Coordinate closely with Golf Operations to align service delivery with daily play
• Ensure all areas—including bag room, cart facility, and practice areas—are maintained to pristine, presentation-ready standards at all times
• Oversee the setup, continuous upkeep, and breakdown of practice facilities with meticulous attention to detail
• Maintain perfectly staged carts, including cleaning, stocking, and presentation
• Supervise range operations, ensuring consistent availability of clean, high-quality practice balls
• Ensure proper handling, cleaning, and storage of all member equipment with the highest level of care
• Oversee maintenance and safe operation of golf carts and all outside service equipment
• Identify and proactively address maintenance needs to preserve the club’s high standards
• Enforce adherence to club policies, procedures, and service standards
• Assist in staff scheduling, inventory management, and daily reporting
• Collaborate with internal departments to ensure a cohesive and elevated member experience
• Support club events, tournaments, and high-profile member activities with precision and professionalism

Benefits

• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• Company provided uniforms
• Continuing Education Allowance - Including support for local and national industry shows and the EM Certification Program through the GCSAA)
• Employee meals are supplied during the summer months.
• Transportation: Provided to and from Cornerstone; no reimbursement if transportation is not provided.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees