Outside Sales Support Specialist

Airgas • Nashville, TN

2d • Onsite

About The Position

The Outside Sales Support Specialist at Airgas USA, LLC provides essential administrative and operational support to the outside sales team, facilitating efficient sales operations and ensuring excellent customer service. This role is crucial for maintaining strong client relationships and contributing to sales growth.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in business, marketing, or a related field preferred.
• Minimum of 2-3 years of experience in a sales support, administrative support, or customer service role, preferably within an industrial or B2B environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential.
• Experience with CRM software (e.g., Salesforce) is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to a fast-paced and dynamic work environment.

Nice To Haves

• Knowledge of industrial gases, welding equipment, or safety products is a plus.

Responsibilities

• Assist outside sales representatives with preparing proposals, presentations, and sales reports.
• Process customer orders, quotes, and returns accurately and in a timely manner using SAP.
• Maintain and update customer relationship management (CRM) systems with accurate account information, sales activities, and communication records.
• Coordinate with internal departments (e.g., logistics, customer service, production) to ensure timely delivery and resolution of customer inquiries.
• Research and gather market intelligence, competitor information, and customer data to support sales strategies.
• Communicate directly with customers to provide order status updates, resolve basic issues, and answer product-related questions.
• Schedule appointments and manage calendars for outside sales representatives as needed.
• Prepare and distribute sales-related correspondence, marketing materials, and product information.
• Support special projects and initiatives as assigned by sales management.
• Ensure compliance with all company policies and procedures.

Benefits

• Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• We offer a 14-week paid child birth benefit to support growing families.
• 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Your benefits start after just 30 days of employment
• Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees