Outside Sales Support Representative

Hercules Industries • Colorado Springs, CO

15d • $25 - $34

About The Position

The Outside Sales Support position is primarily responsible for the
administrative support and assistance of outside sales representatives selling
and promoting of HVAC products, in-person at the sales counter, and/or over the
phone. Quotes prices on various products, enters orders into computer system,
and relays pertinent order information to the customer.

Requirements

• General knowledge of HVAC industry and products preferred but not required.
• Administrative/Clerical support experience preferred but not required.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.
• Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.
• Ability to perform basic mathematical calculations required to accurately complete assigned tasks.
• Excellent computer skills including Microsoft Office.
• Ability to interpret a variety of instructions furnished in oral or written form. Ability to use sound judgment and problem-solving skills.
• Attendance is required for an 8-hour shift Monday through Friday within normal business hours as established by the supervisor. Employee may be required to work overtime, and occasional Saturday’s and Sunday’s.
• While performing the duties of this job, the employee is regularly required to sit; walk and stand; use hands, handle, or feel; and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Nice To Haves

• Enterprise Relationship Management (ERM) and Customer Relationship Management (CRM) system experience a plus.

Responsibilities

• Receives and processes requests directly from inside sales representatives for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed. Enters orders accurately in the computer system in a timely manner. Ensures that correct codes are used for retrieving and inputting information.
• Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Counter sales support and backup as needed.
• May pull customer orders from inventory as needed. Assists customers in loading their orders.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Attention to detail is required and the ability to meet deadlines.
• Excellent attendance and the ability to meet deadlines is required.
• Ability to work overtime as required.
• Other duties may be assigned.

Benefits

• Hercules Industries offers the following insurance: Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life/AD&D). We pay Holiday, Vacation, and Sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).
• We offer a 401(k) Savings Plan and company match. Hercules is an Employee-owned company and offers an Employee Stock Ownership Plan (ESOP).
• The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.
• Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees