Outside Sales Representative Sales - Outside Sales

Builders FirstSource•Fayetteville, NC

1d•Onsite

About The Position

The Outside Sales Representative demonstrates in-depth knowledge, experience, and skills to effectively represent the company with its largest or most complex customers. This role involves understanding customer needs and identifying suitable products and services. The representative also plays a leadership role, assisting in the training and development of less experienced sales staff, and may act as a Sales Manager in their absence. Key responsibilities include representing the company during the sales process, collecting customer data, acting as a liaison between technical staff and customers for sales proposals, and handling complex customer requirements. The position involves developing sales contracts for various projects (residential, multi-family, commercial), troubleshooting field issues, and conducting sales presentations. The representative is also responsible for researching, identifying, and soliciting new customers, generating sales opportunities, and continuously updating customers on products and services. Additionally, the role includes preparing reports, enhancing sales and product knowledge through training, and ensuring work efficiency while observing safety procedures.

Requirements

Bachelor’s degree in Sales, Marketing or related field plus two (2) years prior sales experience, or equivalent combination of education and experience.
In-depth knowledge of company products, services, production processes and product standards.
In-depth understanding of policies and procedures relating to sales and customer service.
Ability to maintain confidentiality regarding sensitive information, including company information and customer-specific information.
Demonstrated professionalism, diplomacy and tact to portray the company in a positive manner.
Highly effective selling skills.
Ability to achieve aggressive sales goals and objectives.
Highly effective presentation skills, including ability to present complex subject matter to an audience which may lack expertise of the topic.
Ability to prioritize work, manage time effectively and work unsupervised.
Well-developed interpersonal and influencing skills, including demonstrated ability to interact effectively with various levels within customer organizations, including senior management levels.
Ability to utilize background and experience to provide training and development to less experienced Outside Sales Reps.
Attention to detail.
Proficiency in Office Suite.
Valid driver’s license.

Responsibilities

Demonstrates in-depth knowledge experience and skills to effectively represent the company with the largest or most complex customers.
Understand customer’s needs and identifies products and services to meet these requirements.
Participates in a leadership role helping train and develop less experienced members of the sales staff.
May also act as Sales Manager during his/her absence.
Represents the company during the sales process by collecting data on customer needs and design specifications, and acting as a liaison between inside technical/design staff and customer in developing sales proposals.
Possesses the experience and knowledge to effectively handle complex or highly specialized customer requirements.
Develops sales contracts for a wide range of projects, including residential, multi-family and commercial, by collecting specification information from the client’s engineer or architect of record and conveying needs and changes to technical staff and management.
Troubleshoots field issues which may be difficult to resolve or are complex in nature.
Effectively plans and conducts sales presentations for current and prospective customers.
Designs professional demonstrations or presentations of company products and services and provides clarification on how we can meet their specific needs.
Researches, identifies and solicits new customers.
Generates sales opportunities through research on client needs, industry competition and effective demonstration of the features and benefits of the company’s products and services.
Continuously updates customers on products and services and provides explanations how these products and services meet current or future customer requirements.
Participates in a leadership role, such as chairing meetings, acting in the Sales Manager’s capacity during his/her absence and helping train and develop less experienced members of the sales staff.
May provide training to less experienced Outside Sales Reps.
Prepares recurring and special reports, forms or other documentation for management, as required.
Enhances knowledge of sales techniques and expands product and industry knowledge by attending company-sponsored training programs.
May serve as presenter at training programs to assist in the development of less experienced Outside Sales Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers.
Attends periodic safety meetings as required.
May recommend changes to improve safety procedures.
Carries out other duties as assigned.