Outside Sales Representative Trainee Manager

The Home Depot • Atlanta, GA

8d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Outside Sales Representative (OSR) Trainee Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, stores, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on, in-role experience, the OSR Trainee Manager prepares top sales talent for successful market placement. This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3+ years of previous leadership and/or training leadership experience
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• 4+ years account management/sales management experience
• 4+ years home improvement or home building industry experience
• 4+ years leading and developing a large team
• Experience/desire to impact early career talent
• Successful professional growth in a high paced retail environment
• No additional education
• No additional years of experience
• None
• None

Responsibilities

• Execution – Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction); Ensure consistent execution of the trainee program; Identify and implement best practices across the trainee experience; Lead weekly trainee meetings, and facilitate monthly and quarterly readiness/program reviews
• Leadership – Provide direction and guidance to OSR trainees on all aspects of professional sales; Motivate, coach and develop trainees through structured program; Reinforce strong selling, relationship building, and systems habits, and coach to standards
• Planning – Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments; Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets
• Providing Excellent Customer Service – Build strong relationships and a deep understanding of capabilities and Pro customer needs, and coach trainees to consistently fulfill those needs through strong service and follow-through

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees