Outside Sales, Parts & Service

Jetstream of Houston•Pasadena, TX

About The Position

This position is responsible for driving and supporting parts and service sales growth and providing exceptional customer support within the territory. Typical activities will include calling/visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers. BUSINESS UNIT: Joe Johnson Equipment LLC, operating as Kinloch Equipment

Requirements

Must have excellent communication skills
Strong sales acumen and customer service skills
Strong understanding of sales processes
Self-motivated, results orientated and motivated to exceed targets
Ability to plan and execute assignments with general guidelines and work independently
Post-Secondary Diploma in Business Administration or a related program OR equivalent professional experience
Valid driver’s license with a clean driver’s record
Must be able to pass a pre-employment background check
3+ years’ experience in a Customer Service Representative/Sales role or a related position
Experience using Customer Relationship Management (CRM) software
Experience analyzing sales data and forecasting future sales
Experience developing sales strategies
Previous exposure to heavy equipment or related industry

Responsibilities

Service existing accounts and ensure effective and continuous customer communication/ interaction
Prospect and assess territory for potential new customers
Promote and sell represented product lines throughout the territory
Prepare quotations for customers, follow up on sales and process orders
Acquire and update customer information to ensure up to date customer database
Establish and execute on a weekly customer visit plan
Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Promote promotional products and campaigns
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Log all calls in CRM and communications with customers to allow for seamless customer support
Develop and present parts and service packages to customers
Proactively seek opportunities for new sales growth
Increase year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Complete additional tasks as assigned