Outside Sales - Maintenance Service Sales

John H. Carter Company • Baton Rouge, LA

392d

About The Position

The Outside Sales - Maintenance Service Sales position at John H Carter Company focuses on building and maintaining strong customer relationships while delivering tailored service solutions in the industrial sector. The role requires a deep understanding of customer needs, market trends, and the company's offerings to effectively communicate and sell solutions that enhance operational efficiency and profitability for clients. The position involves significant interaction with customers, requiring strong technical knowledge and the ability to navigate complex sales processes.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• 3 years or more in industrial or adjacent segment outside sales or engineering/maintenance/process control experience in a process plant is preferred.
• Strong technical background in process control, instrumentation, electrical, and automated service solutions.
• Excellent communication (presentation, verbal, and written) and interpersonal skills.
• Experience in negotiating contracts and making presentations.
• Ability to navigate ambiguous situations and deal with a variety of Customer roles, including senior positions.
• Proficient with Microsoft Office applications and willing to learn CRM and SharePoint.

Nice To Haves

• Experience with outage planning processes.
• Knowledge of Emerson Process Management organization and offerings.

Responsibilities

• Focus on services value the Customer needs and build strong, mutually beneficial relationships.
• Understand and communicate Customer needs and business strategies to ensure leadership in delivering creative service solutions.
• Identify and track all maintenance outages and service spending events.
• Support Customers' needs from day-to-day support required from customer service, inside sales, and field service technicians.
• Maintain a high degree of industry knowledge and awareness, including trends and technology advancements.
• Identify, establish, and maintain business relationships with customers' decision-makers.
• Understand the customer's business, including products, processes, and industry dynamics.
• Identify the customer's Critical Success Factors (CSF) and Key Performance Indicators (KPI) to support account plans and sales strategies.
• Understand the Company's product and service offerings and maintain knowledge of industry benchmarks.
• Deliver bookings growth across the breadth of the service business and coordinate work with account managers.
• Identify recurring problems and complete thorough diagnosis to understand requirements and potential solutions.
• Lead the identification and qualification of all maintenance outages and service opportunities.
• Develop and implement an account service strategy that maximizes profit generation for the Company.

Benefits

• Competitive salary range of $68.1K - $86.3K per year.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree