Outside Property Adjuster - Grand Rapids, MI

Hanover Insurance Group, Inc.•Grand Rapids, MI

61d•Remote

About The Position

Our Claims department is currently seeking an Outside Property Adjuster for the Michigan territory of Grand Rapids. This is a remote full-time/exempt role with field investigations. POSITION OVERVIEW: Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.

Requirements

2+ years of experience adjusting claims
Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
Must have valid driver's license
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrates ability to win concessions without damaging relationships
Demonstrates strong written and verbal communication skills
Promotes and facilitates free and open communication
Understanding of applicable statutes, regulations and case law
Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner
Easily adapt to new or different changing situations, requirements or priorities
Cultivate an environment of teamwork and collaboration
Operate with latitude for un-reviewed action or decision
Computer experience (MS Office, excel, word, etc)
Proficient using Claims systems (i.e. CSS, PMS, etc.)
Ability to use a personal computer and other standard office equipment
Ability to travel as necessary
Ability to sit and/or stand for extended periods
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Nice To Haves

Preferred experience with Xactimate estimating software

Responsibilities

Handle personal property claims requiring outside field investigations and/or inspections
May use a company claims office location as their base operations, or they may work out of their homes
Handle business interruption (BI) features in conjunction with BI specialists
Work within specific limits and authority on assignments of moderate technical complexity
Possess functional knowledge and skills reflective of fully competent practitioner
Identify possibly suspicious claims
Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity
May handle low complexity commercial claims
May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service
Implement and coordinate the most effective management techniques to mitigate loss and expense payments
Settlement and reserving authority levels are moderate
Required to have and maintain sufficient home-based internet connection