Outside Parts & Service Sales

QUALITY EQUIPMENT LLC • Whiteville, NC

75d

About The Position

We are currently looking for an Outside Parts and Service Salesperson to join us in our Whiteville store. This position involves marketing parts and service sales through special promotions, communicating customer complaints for quick resolution, providing parts and service solutions, assisting with counter sales, and managing customer relationships within an assigned territory. The role also includes delivering parts, maintaining company vehicles, attending training meetings, and providing feedback on marketing plans.

Requirements

• High School Diploma or equivalent experience
• 1+ year experience in Parts Department operations
• Ability to use standard desktop applications, such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to work extended hours and weekends
• Excellent customer service skills
• AG background, preferred
• Valid driver’s license for potential driving situations
• Must maintain driving records per insurance carrier standards

Responsibilities

• Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
• Communicates customer complaints to the appropriate department(s) to achieve a quick resolution
• Provides parts and service solutions to the customers (maintenance and repair)
• Assists with counter sales to support customer needs, including Saturday work as required
• Responsible for the coverage, retention, development and acquisition of all customers within an assigned territory or sales market for parts and service
• Collects and updates customer equipment information (serial numbers, hours, number of rows, etc.) for use in parts, service, and sales marketing promotions
• Delivers parts to the customers as required (include pulling parts and loading for the day)
• Provides feedback about pricing and promotions of competitors
• Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally
• Attends required training meetings designed to promote overall employee and dealer development
• Provides constructive input on parts and service marketing plans
• Assists with afterhours parts phone service, when necessary
• Other duties, as required, for overall location functionality

Benefits

• Medical and dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Paid holidays
• 401(K) program with employer match
• Company discount
• Significant paid training
• Opportunities for professional and personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees