Outside Parts and Service Sales

MHC Kenworth•Mcdonough, GA

51d

About The Position

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Parts Sales Specialist. The Parts Sales Specialist is responsible for assisting all customers and technicians in securing needed parts and supplies. Will also be accountable for achieving the monthly sales and gross profit forecasts, and for seeking and soliciting parts sales. Works with customers, outside salespersons and technicians to fill parts requirements with general supervision. Prepares invoices for all over the counter sales and bills parts to repairs orders that are issued to the shops. Assists in maintaining stock levels, receiving and shipping parts, and in issuing local purchase orders. Maintains a favorable relationship with customers by addressing their needs and issues in a timely manner. Escalates customer issues to supervisor when needed. Maintains a neat and clean appearance in the customer parts area and parts warehouse. Enters all lost sales into the inventory system so that proper inventory items and levels can be maintained. Follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary. Ensures proper safety, care, and maintenance of company vehicles and equipment. Reports any damage to company equipment or property immediately to supervisor. Assists with inventory management related activities as directed by supervisor. Performs other duties as assigned by supervisor.

Requirements

One-year automotive parts related work experience.
Excellent customer service skills.
Excellent verbal and written communication skills.
Must be able to handle multiple tasks and requests in a timely manner.

Responsibilities

Assisting customers and technicians in securing needed parts and supplies
Achieving the monthly sales and gross profit forecasts
Seeking and soliciting parts sales
Working with customers, outside salespersons and technicians to fill parts requirements
Preparing invoices for all over the counter sales and bills parts to repairs orders
Assisting in maintaining stock levels, receiving and shipping parts, and in issuing local purchase orders
Maintaining a favorable relationship with customers
Maintaining a neat and clean appearance in the customer parts area and parts warehouse
Entering all lost sales into the inventory system
Following safe work practices and procedures
Ensuring proper safety, care, and maintenance of company vehicles and equipment
Assisting with inventory management related activities
Performing other duties as assigned by supervisor