Outside Fleet Operations Coordinator

AAAG-NEVADA LLC • North Las Vegas, NV

94d

About The Position

America’s Auto Auction (AAA) is a used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for (Business to Business) B2B customers. Corporate offices are located in Carmel, IN. AAA facilitates the selling and buying of used vehicles at physical auction sites across 20 states as well as on digital platforms. The Company’s daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers. Are you passionate about cars and have an eye for detail? Join our team as a Outside Fleet Operations Coordinator and help ensure every vehicle consigned by our commercial partners meets the highest standards before it hits the auction block. This role is ideal for someone with automotive knowledge, strong communication skills, and a commitment to quality and customer satisfaction.

Requirements

• High school diploma or equivalent required; technical trainings/certifications are a plus.
• Prior experience in automotive service preferred.
• Strong attention to detail and ability to identify cosmetic and mechanical issues.
• Excellent verbal and written communication skills.
• Self-motivated with a strong work ethic and a team-oriented mindset.
• Valid driver’s license and clean driving record.
• Ability to lift/move items as needed and work outdoors in various weather conditions.
• Must be at least 18 years of age.

Responsibilities

• Responsible for the evaluation and verification of vehicles consigned by commercial customers.
• Verifies vehicle condition reports for accuracy, making changes when necessary, and communicating shortfalls to management.
• Recommends value added repairs based on the condition and value of consigned vehicles; builds timely, high-quality estimates as identified by commercial account requirements.
• Ensures pricing for repairs are within the thresholds of each account prior to suggesting the repairs.
• After repairs are approved, ensures that suggested repairs are marked as repaired within AutoIMS to generate a new AutoGrade.
• Moves vehicles through the reconditioning process including Body, Mechanical, and Detail in preparation for sale.
• Designates vehicle disclosures and conditions based on NAAA and Commercial Account Guidelines.
• Responsible for timely and thorough communication with commercial accounts regarding conditions, recommendations, and all matters pertaining to their consignments.
• Designates and ensures vehicles are ready for scheduled sale dates and ensures vehicles are prepped and staged for sale within the required timeline.
• May move and stage vehicles throughout the facility in support of auction operations.
• Ensure removal of all Personally Identifiable Information (PII) from vehicles.
• Deliver first-class customer service in line with company values and standards.
• Communicate professionally with customers, vendors, and internal teams.
• Address customer inquiries and complaints promptly; escalate issues to management as needed.
• Maintain productivity goals and deliver high-quality results within established timeframes.
• Maintain cleanliness and organization in the work area.
• Properly care for tools, equipment, and devices, report maintenance or safety concerns to management.
• Stay current on industry technologies, tools, and vehicle models.
• Travel locally when required to support other company locations.
• Perform additional duties as assigned by management.
• Follow all company and client protocols, compliance requirements, and confidentiality guidelines.

Benefits

• Medical
• Dental
• Vision
• FSA
• 401K with company contribution
• Short Term Disability
• Long Term Disability
• Life Insurance
• Accidental Death and Dismemberment
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Employee Assistance (EAP)
• Paid Holidays
• Paid time off

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 51-100 employees